This comes down to trust, and not just brand trust, but the trust of who you are letting into your home when you’re away. Have we ever heard any stats from Amazon on how many customers use their Key services? I suspect not many. Not to be outdone by Amazon Key initiatives or Amazon delivering to the trunk of your car, now Walmart announces delivery straight to your refrigerator! Had we all not been so well trained by the Amazon PR engine, I suspect we’d think this was an April Fool’s joke! How many customers will readily accept letting a Walmart employee into their home, into their kitchen, and into their fridge? I view this more as how well Walmart has learned from the Amazon PR machine than as an outstanding initiative on its own.
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In a blog entry, Marc Lore, president and CEO, Walmart e-commerce U.S., said the couriers “go through an extensive training program which prepares them to enter customers’ homes with the same care and respect with which they would treat a friend’s or family’s home - not to mention how to select the freshest grocery items and organize the most efficient refrigerator.”Ĭustomers will eventually be able to leave items on the counter to be returned. Walmart InHome Delivery couriers are exclusively Walmart employees who are required to have worked at the local Walmart for at least a year to be eligible for the job, which becomes the employees’ main responsibility. Couriers using Amazon Key’s system may be from third-party delivery services.Walmart InHome Delivery is tailored for fresh grocery items, with deliveries landing in the fridge. Amazon Key couriers drop off the packages inside to avoid items getting stolen.Walmart’s delivery people gain one-time access.
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Customers using Walmart’s InHome must have the company install a smart lock on the outside of their home or garage, and the device specifically supports the retailer’s delivery service. Homeowners grant temporary access to delivery couriers, guests or non-Amazon services such as dry cleaners and dog walkers.
InHome works similarly to the Amazon Key delivery service. InHome Delivery Customer Watching Live Stream of Associate Stocking the Fridge – Source: Walmart
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